Location: On-site
Type: Full-time
Company: Undisclosed (Partnered with Employify)

About the role: Are you a problem-solver with a passion for assisting customers? A start-up Bulgarian platform provider and operations company is looking for a skilled Customer Support Agent (CS Agent) with German to join their dynamic team. This is an excellent opportunity to contribute to cutting-edge projects and collaborate with experts in a fast-paced, high-growth environment.

Why join the company?

• Innovative solutions: Be part of cutting-edge operational services and platform projects that shape the future of the industry.
• Career development: Enjoy continuous training, certifications, and clear paths for career progression.
• Team-oriented environment: Collaborate with a team that values expertise, integrity, and a commitment to delivering exceptional services.

Key responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner;
• Provide detailed information and assistance regarding products or services;
• Maintain up-to-date knowledge of company offerings to effectively assist customers;
• Provide information regarding payments;
• Collaborate with internal teams to enhance the customer support process.

Requirements:

• Fluent in German (both written and spoken);
• Fluent in English (both written and spoken);
• Previous experience in a customer support or customer service role is needed;
• Willingness to work on shifts;
• Strong communication and interpersonal skills;
• Ability to handle multiple tasks and prioritize workload efficiently;
• Problem-solving mindset with attention to detail.

What the company offers:

• Competitive salary;
• 22 days of annual leave;
• Taxi vouchers;
• Breakfast, coffee, snacks and fruits in the office;
• Team-buildings and events;
• Opportunities for career growth and development;
• A supportive and diverse work environment;
• Full paid training and ongoing support.

About Employify:
Employify is a recruitment agency connecting talent with top companies across various industries. We pride ourselves on helping you find the perfect role while ensuring a seamless hiring process for our partners. Имплоийфaй ЕООД holds a license from the National Employement Agency with № 3817 / 07.10.2024 г.