{"id":577,"date":"2024-12-12T15:30:25","date_gmt":"2024-12-12T13:30:25","guid":{"rendered":"https:\/\/employify.co\/?post_type=jobpost&#038;p=577"},"modified":"2024-12-12T21:29:42","modified_gmt":"2024-12-12T19:29:42","slug":"customer-support-agent-english","status":"publish","type":"jobpost","link":"https:\/\/employify.co\/bg\/careers\/customer-support-agent-english\/","title":{"rendered":"Now hiring: Customer Support Agent (in English) &#8211; night shifts!"},"content":{"rendered":"<div class=\"is-default-size wp-block-site-logo\">\n<style>\n.custom-logo {\n\theight: 46px;\n\tmax-height: 240px;\n\tmax-width: 240px;\n\twidth: 265px;\n}\n<\/style><a href=\"https:\/\/employify.co\/bg\/\" class=\"custom-logo-link\" rel=\"home\"><img fetchpriority=\"high\" decoding=\"async\" width=\"719\" height=\"125\" src=\"https:\/\/employify.co\/wp-content\/uploads\/2024\/10\/Untitled-1000-x-1000-px-7.png\" class=\"custom-logo\" alt=\"Employify\" srcset=\"https:\/\/employify.co\/wp-content\/uploads\/2024\/10\/Untitled-1000-x-1000-px-7.png 719w, https:\/\/employify.co\/wp-content\/uploads\/2024\/10\/Untitled-1000-x-1000-px-7-300x52.png 300w\" sizes=\"(max-width: 719px) 100vw, 719px\" \/><\/a><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Location:<\/strong> On-site<br><strong>Type:<\/strong> Full-time<br><strong>Company:<\/strong> Undisclosed (Partnered with Employify)<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>About the role:<\/strong><br>Employify, a brand-new recruitment agency, is excited to partner with a dynamic, fast-growing company looking for a dedicated <strong>Customer Support Agent<\/strong> <strong>with English<\/strong> (night shifts) to join their team. If you have excellent communication skills in English and a passion for helping customers, this role could be perfect for you!<\/p>\n\n\n\n<p>As a Customer Support Agent, you will be the first point of contact for customers, helping to resolve their queries, troubleshoot issues, and ensure a smooth and positive customer experience (via phone, email, and live chat). You will be working in a supportive and collaborative environment where problem-solving and customer satisfaction are the top priorities.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Key responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner;<\/li>\n\n\n\n<li>Provide detailed information and assistance regarding products or services;<\/li>\n\n\n\n<li>Maintain up-to-date knowledge of company offerings to effectively assist customers;<\/li>\n\n\n\n<li>Provide information regarding payments;<\/li>\n\n\n\n<li>Collaborate with internal teams to enhance the customer support process.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fluent in English (both written and spoken);<\/li>\n\n\n\n<li>Previous experience in a customer support or customer service role is needed;<\/li>\n\n\n\n<li>Willingness to work night shifts;<\/li>\n\n\n\n<li>Strong communication and interpersonal skills;<\/li>\n\n\n\n<li>Ability to handle multiple tasks and prioritize workload efficiently;<\/li>\n\n\n\n<li>Problem-solving mindset with attention to detail.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>What the company offers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive salary;<\/li>\n\n\n\n<li>22 days of annual leave;<\/li>\n\n\n\n<li>Taxi vouchers;<\/li>\n\n\n\n<li>Breakfast, coffee, snacks and fruits in the office;<\/li>\n\n\n\n<li>Team-buildings and events;<\/li>\n\n\n\n<li>Opportunities for career growth and development;<\/li>\n\n\n\n<li>A supportive and diverse work environment;<\/li>\n\n\n\n<li>Full paid training and ongoing support.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>About Employify:<\/strong><br>Employify is a recruitment agency connecting talent with top companies across various industries. We pride ourselves on helping you find the perfect role while ensuring a seamless hiring process for our partners. \u0418\u043c\u043f\u043b\u043e\u0438\u0439\u0444a\u0439 \u0415\u041e\u041e\u0414 holds a license from the National Employement Agency with \u2116 3817 \/ 07.10.2024 \u0433.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Location: On-siteType: Full-timeCompany: Undisclosed (Partnered with Employify) About the role:Employify, a brand-new recruitment agency, is excited to partner with a dynamic, fast-growing company looking for a dedicated Customer Support Agent with English (night shifts) to join their team. If you have excellent communication skills in English and a passion for helping customers, this role could [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[59],"jobpost_job_type":[63],"jobpost_location":[52,82],"jobpost_tag":[],"class_list":["post-577","jobpost","type-jobpost","status-publish","hentry","jobpost_category-categorie-1","jobpost_job_type-full-time","jobpost_location-bulgaria","jobpost_location-on-site"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost\/577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/media?parent=577"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost_category?post=577"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost_job_type?post=577"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost_location?post=577"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/employify.co\/bg\/wp-json\/wp\/v2\/jobpost_tag?post=577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}